Booking terms & conditions

These booking terms and conditions apply to purchases from Nordic Choice Commersial Service AB’s, corporate no. 556106-6050, booking portal, Packtivity by Choice (the portal below). The terms and conditions were last updated on 14/08/2019.

Nordic Travel i Sverige AB (NT AB), corporate no. 556669–6125, PO Box 163, 271 24 Ystad, is the intermediary responsible for all bookings on the Booking Portal. The booking terms and conditions supplement SRF’s travel terms and conditions and apply to NT AB and the person who personally or through other parties enters into an agreement with the company as specified in the confirmation and completes the booking/purchase (the Booker) on the portal. The agreement applies to all of the products Nordic Travel in Sweden AB mediates, unless otherwise stated.

The combined travel services you have been offered constitute a travel package within the meaning of Directive (EU) 2015/2302. Therefore, you are covered by all EU rights that apply to package travel. Nordic Travel Sverige AB will be fully responsible for ensuring that the package journey as a whole is completed correctly. In addition, Nordic Travel Sverige AB has by law, a protection for repaying your payments and, when transport is included in the package journey, secure your home transport if it or they end up in insolvency.

More information on key rights under Directive (EU) 2015/2302, read more on our website:
https://nordictravel.se/packages/

 

PRICES

The prices in the price list are stated in the local currency of the language you selected. We reserve the right to make changes subject to price and rate changes outside our influence after this date.

WHEN DOES MY BOOKING BECOME BINDING?

The purchase/booking becomes binding as soon as it is confirmed verbally, or in writing, by the intermediary. These terms and conditions and apply from that moment, irrespective of whether you have paid in full, partially or not at all. If the products are booked through retailers, other booking and payment terms and conditions may apply. Be sure to check the terms and conditions of the retailer.

WHAT; WHEN AND HOW DO I PAY?

You can pay by phone and online in accordance with the terms and conditions at the time of booking, and only by direct payment by credit card. To protect and encrypt your credit card information while you traverse our system, we use Secure Socket Layer technology (SSL). Please note that, in the event of special pricing and special offers, there may sometimes be no refund option. Please check the room and price details carefully before completing your booking.

CANCELLATION AND FEES

Cancellation/modification of a booking with finished packages containing accommodation and activities, events, etc.g
0 days before arrival or earlier, cancellationfee: 100% of booking price.

Cancellation of a booking with following special-packages:
– Northern Lights Chase and Reindeer Sledding
– Northern Lights Chase and Dog Sledding
– Northern Lights Chase and Silent Whale Safari
– Northern Lights Sail and Snowmobile
– Northern Lights Visit at Camp Tamok and Arctic Sail Safari

0 – 7 days before arrival, cancellation fee: 100% of the booking price.
8 days before arrival or earlier, cancellation fee SEK 100.

Cancellation/modification of a booking with a hotel and an activity have been booked together in the shopping cart.
0 days before arrival or earlier, cancellationfee: 100% of booking price.

Cancellation/modification of a booking of only activities, events, tickets, gift cards or transport are booked.
0 days before arrival or earlier, cancellationfee: 100% of booking price.

If the trip cannot be used for reasons that are valid in accordance with SRF’s travel terms and conditions, the entire booking amount will be refunded with the deduction of a cancellation fee of SEK 600, which has been determined by Nordic Travel. Unused tickets and similar must be returned as soon as possible.

COMPLAINTS

Any complaints must be submitted to the person responsible for the product, e.g. hotel manager/golf course manager, etc. or the representatives thereof, as soon as possible. If you cannot remedy the issue, please contact Nordic Travel by telephone + 46 (0)840906404 or email nch@nordictravel.se

The right to compensation is lost if you do not notify the relevant product supplier. If you leave the accommodation, golf course or event without the organizer having had reasonable time to resolve the issue, you will forfeit the right to compensation. Any claims for compensation must be submitted to Nordic Travel in writing no later than 30 days after the end of the trip.


PRIVACY POLICY

Nordic Travel Sverige AB (“NT”) processes personal data that you provide to us. Personal information that will be processed includes, but is not limited to, name, date of birth, gender, address, email address and telephone number. We may also process information that is registered in connection with an order, such as age, special dietary requirements. You submit the personal information yourself in connection with ordering arrangements, creating accounts or other services on the web or by telephone.

Read more about how we collect, use, process and protect your personal data in our work, here:
https://nordictravel.se/privacypolicy/