GENERAL BOOKING TERMS AND CONDITIONS FOR ACCOMMODATIONS
ARRANGED AND / OR MEDIATED BY
NORDIC TRAVEL I SVERIGE AB
These general terms and conditions apply to booking of place at the O-Ringen camping ground, O-Ringen hard surface accommodations and other accommodations mediated by Nordic Travel i Sverige AB (NT AB), org nr 556669-6125, Box 163, 271 24 Ystad, in conjunction with the event O-Ringen arranged by O-Ringen AB. NT AB reserves the right to unilaterally change these general booking terms and conditions. Any changes will take effect no sooner than 30 days after the new and updated terms and conditions have been published on the Booking Portal website.
NT AB arranges O-Ringen camping and O-Ringen accommodations on hard surface in conjunction with O-Ringen events. NT AB also mediates bookings of accommodations in hotels, holiday villages, B & B and similar as well as private accommodations in conjunction with O-Ringen events.
1. WHEN DOES THE BOOKING OF CAMPING, HARD SURFACE ACCOMMODATIONS AND OTHER ACCOMMODATIONS BECOME BINDING?
1.1 By booking camping site, hard surface accommodations or other accommodations through the Booking Portal you, the Booker, agrees to these, currently valid, terms and conditions. These terms and conditions apply from that moment regardless of whether you have paid the entry fees in their entirety, partially, or not at all. Therefore, make sure to carefully read these terms and conditions before booking. Booking of camping site, hard surface accommodations and/or other accommodations is binding for the Booker.
1.2 In the cases when the Booker makes reservations of camping site, hard surface accommodations or other accommodations on behalf of another person or persons, then by virtue of approval of these terms and conditions, the Booker insures that the person or persons in question has been informed of these terms and conditions that become binding for them when the application/booking is made.
1.3 In cases where bookings are made on behalf of a child under 18 years of age, the Booker must first receive consent from the child’s parent or legal guardian.
1.4 Bookings are not subject to cancellations, changes, or refunds, unless specified in these terms and conditions for the product or service in question. Booking of accommodations is binding and thus no refunds will be made.
1.5 NT AB reserves the right to transfer our rights and obligations according to these terms and conditions to a third party.
2. HOW AND WHEN SHALL PAYMENT BE MADE?
2.1 Bookings should be pre-paid with a credit/debit card (VISA/Mastercard) or through a bank transfer or invoice (payment due within 14 days). Payments are made to Nordic Travel I Sverige AB since they arrange the O-Ringen camping and O-Ringen hard surface accommodations and mediate and manage bookings and payments for rentors, hotels and providers of other accommodations as well as private rentors. Payment instructions can be found on the booking portal. After June 1st of the year of the event the only acceptable payment method will be with a credit/debit card (VISA/Mastercard). Note that bookings made by email take 1-2 days to process. The right to use booked camping site, hard surface accommodations and mediated accommodations upon full receipt of payment.
2.2 After reservation/booking of accommodations and payment in full have been made you will receive a booking confirmation to the email address you have supplied. Make sure that the information in the confirmation is correct. If you still haven’t received a confirmation 24 hours after booking or if any of the information is incorrect we ask that you contact us at firstname.lastname@example.org or by phone +46 (0)8 – 409 06 408.
3. PAYMENT OVER THE INTERNET
3.1 In order to protect and encrypt the Booker’s credit card information, the Booking portal uses a Secure Socket Layer (SSL) encrypted connection.
4. WHAT HAPPENS AT NON-PAYMENT?
4.1 NT AB reserve the right to remove bookings that have not been paid for in time.
5. WHAT APPLIES FOR GROUP BOOKINGS (FOR MORE THAN 9 PEOPLE)?
5.1 If no other agreement has been made, the Booker must, no later than 4 weeks before arrival, provide specific information about the number of group members and the names of those who will be staying in the rooms.
5.2 Cancellation insurance does not apply to group reservations.
6. WHAT APPLIES IF THE BOOKER WANTS TO CHANGE/TRANSFER CAMPING/HARD SURFACE ACCOMMODATIONS?
6.1 Change/transfer of camping/hard surface accommodations
Up until June 30th the following changes can be made concerning camping accommodations:
6.1.1 Change of camping category provided that the chosen category is available. It is the current price for the products in question that applies. If the new product or service is currently more expensive than the earlier purchased one the difference in price will be charged. If the current price is lower no refund will be made.
6.1.2 Change of desired club to be placed with. Placement with club members within the same category is then guaranteed. Note that change of name is not necessary if the choice of club to be placed with remains.
6.2 After June 30th it is not possible to change or make new bookings of camping accommodations online. Reservations of any remaining available camping accommodations can be made at Participants services at O-Ringenstaden from July 22nd 12.00.
6.3 Until 1 May (competition year) no change fee will apply when changing with help from bookingservice. From 1 May and later a change fee of 200 SEK will apply when changing the reservation. The change fee will apply per booking and date the changes are made.
7. WHAT APPLIES TO CANCELLATIONS?
7.1 Bookings of camping, hard surface accommodations and mediated accommodations are binding and cannot be cancelled by the Booker. Payment will not be refunded.
7.2 Strike, lockout, fire, flooding or other natural disaster, accidents, blockade, war, government action/decision, new or changed laws, restrictions on deliveries or other extraordinary circumstances beyond the control of the accommodation provider entitles NT AB and the accommodation provider to cancel the contract/booking without being liable to pay compensation of any kind.
7.3 When booking camping, hard surface accommodations and mediated accommodations it is also possible to purchase cancellation insurance from Nordic Travel i Sverige AB, see separate conditions below for cancellation insurance.
7.4 A booking of camping site, hard surface accommodations or mediated accommodations in conjunction with O-Ringen events is non-refundable. Illness or injury might make you eligible for compensation from your insurance company or cancellation insurance. Contact your insurance company to request compensation. See below for cancellation insurance.
8. SPECIFIC TERMS FOR PRIVATE RENTAL ACCOMMODATIONS
8.1 NT AB mediates private rental accommodations as agent. The rental agreement mediated by NT AB is between you as rentee and the owner of the property as rentor. After booking and payment you will get an e-mail confirmation from the agent NT AB. With the confirmation you will also receive a voucher/document with additional information.
8.2 Booking is based on the object description that is based on information from the rentor. Rules about cleaning and bed linen is provided in the information from the rentor or agreed upon mutually between rentee and rentor. The following rental terms are part of the rental agreement entered, with NT AB as agent, between the rentor and rentee at booking:
8.2.1 The rental property must not be used as accommodation by more guests than the maximum number of beds specified by the rentor, unless otherwise agreed. The rentee does not have the right to set up tents or caravans on the property. The rentor does have the right to evict the extra persons and no refund will be made.
8.2.2 If there is no information about bed linen or cleaning in the information from the rentor the general rule is that the rentee is responsible for this and that it is not included in the rental price.
8.2.3 If nothing else is specified in the information from the rentor the object will be available from 15.00 on the day of the arrival and the time for checkout is no later than 11.00. The rentee and rentor are responsible for arranging to get and return keys.
8.2.4 If the rentor has specified that pets are now allowed the rentee does not have the right to bring pets. Even if the rentor has specified that pets are not allowed that does not constitute a guarantee that there has never been pets there before or that the rentor does not have pets.
8.2.5 Smoking is generally not allowed in the rental objects unless the object description specifically says that smoking is allowed. This must be agreed upon separately between rentee and rentor.
8.2.6 If boat is included in the rental object the rentee is responsible for checking the equipment as well as making sure that any driving certificates or similar as required by law are available when using the boat. Neither rentor nor agent can be held responsible for any loud noise from traffic, machinery or similar.
8.2.7 Neither rentor nor agent can be held responsible for the quality of the internet connection, like poor coverage or low speed.
8.2.8 The rentee is responsible for the use of pools, spa baths and similar, and responsible for following rules when using same.
8.2.9 Note that rental object bookings can be cancelled by agent or rentor if there is a proper reason for it, such as fire, flooding, or technical problems or if the property has been sold. The agent cannot be held responsible in these cases. The agent can only try to help with finding a similar object as soon as possible.
8.2.10 Equipment and movables shall be handled with respect. Read more in the voucher information.
8.2.11 The rental objects shall be in good order at arrival. Complaints regarding cleaning should be made immediately to the rentor. Should the rentee find deficiencies or damage on arrival the rentor and agent must be informed immediately (within 72 hours). Otherwise the rentee forfeits any rights to compensation. The rentor and/or agent have the right to try to rectify any problems within a reasonable time. Departure from the rental object before the end of the rental period is made at own cost and risk of the rentee. The rentee risks not being able to make demands. The rentee is then considered to have made any solutions to the complaint impossible. The agent reserves the right to move the rentee to a different rental object to rectify any problems.
8.2.12 On departure the object should be left in the same condition as it was on arrival. The rentee is liable for any serious faults or damage caused by the rentee.
9. WHAT APPLIES IF O-RINGEN MUST CANCEL OR POSTPONE THE COMPETITION?
9.1 O-Ringen reserves the right to cancel or postpone the O-Ringen event in its entirety as well the right to cancel or postpone one or more competitions or change routes and/or start times
9.1.1 due to circumstances beyond the control of O-Ringen, including but not limited to government action or negligence, new or changed laws, labour conflicts, blockade, fire, flooding, other natural disasters, or major accidents or
9.1.2 if O-Ringen or the authorities consider it necessary for the safety or health of you and/or other participants or
9.1.3 if the competitions are not sanctioned by the Swedish Orienteering Federation or if O-Ringen is denied the government permits needed to successfully arrange the competitions.
9.2 O-Ringen is not liable to refund any fees or pay damages or other compensation if the entire O-Ringen event or one or more competitions must be cancelled or postponed due to changes according to paragraphs 9.1.1-9.1.3 as specified above or any other extraordinary circumstances. This also applies to bookings of accommodations.
9.3 NT AB reserves the right, in case O-Ringen cancels or postpones the O-Ringen event in its entirety, part thereof or cancels or postpones one or more competitions or changes routes or start times, to cancel or move camping and/or hard surface accommodations.
9.4 NT AB also reserves the right to cancel or move camping and/or hard surface accommodations:
9.4.1 due to circumstances beyond the control of NT AB, including but not limited to government action or negligence, new or changed laws, labour conflicts, blockade, fire, flooding, other natural disasters, or major accidents or
9.4.2 if NT AB or the authorities consider it necessary for the safety or health of you and/or other participants or if NT AB is denied the government permits needed to arrange camping and/or hard surface accommodations.
9.5 NT AB is not liable to refund any fees or pay damages or other compensation if the entire O-Ringen event or one or more competitions must be cancelled or postponed or in case NT AB must cancel or move camping or hard surface accommodations due to changes according to paragraphs 9.1.1-9.1.3 as specified above or any other extraordinary circumstances.
9.6 In case of cancelled or postponed O-Ringen events no demands for refunds can be made to Nordic Travel i Sverige AB for accommodations in hotels, vacation villages, B&B and private rental accommodations mediated by Nordic Travel i Sverige AB as agent.
10. TERMS AND CONDITIONS FOR COMPLAINTS
10.1 Any complaints regarding a purchased or booked product or service must be submitted to the accommodation provider as soon as possible. Contact NT AB if the problem is not rectified.
10.2 NT AB can be reached at: email@example.com or by phone: +46 (0)8 – 409 06 408.
10.3 The right to any potential compensation is forfeited unless the accommodation provider or their representative is informed of the problem on site and given reasonable time and opportunity to resolve the issue at hand. Any claims and requests for compensation should first be addressed to the accommodation provider and after that to NT AB in writing no later than August 31st of the year of the event.
11. TERMS AND CONDITIONS FOR CANCELLATIONS INSURANCE
11.1 Nordic Travel i Sverige AB offers an optional cancellation insurance for bookings of accommodations made via the Booking Portal. If the Booker has signed a cancellation insurance, then a full refund will be provided for the person in the travel party that cannot reasonably use the service in question because that person or a close relative is affected by an acute illness, accident, or death. The term “close relative” applies to any spouse, child, grandchild, sibling, parent, grandparent, stepparent, or domestic partner of the insured person, or anyone in the insured person’s traveling party for this booking. The term “acute illness” refers to an illness that the person in question did not know about, could not know about, or could not have predicted at the time of booking. All injuries or illnesses must be confirmed by a signed doctor’s note.
11.2 The following conditions must be met for the cancellation insurance to go into effect:
11.2.1 The cancellation insurance was signed in conjunction with an original booking (not with a change made to a booking).
11.2.2 Cancellation must take place at least a day before the date of the specific activity. No refund applies if a cancellation is made at a later date.
11.2.3 Cancellation insurance is only valid in combination with a doctor’s note. An insurance claim must be sent to NT AB no later than five business days after the cancellation is made. The doctor’s note must be filled out and signed by a doctor connected to Försäkringskassan (Swedish Social Insurance Agency) and must contain the doctor’s name, contact information and official stamp. The doctor’s note must include the date the patient was examined, the results of the examination, the diagnosis, and, when applicable, the conclusion that the patient cannot use the booking because of this.
11.2.4 When cancellations covered by cancellation insurance are made, the cost of the cancellation insurance is not refunded.
11.3 Cases not covered by the insurance:
11.3.1 Acute escalation of an existing illness or chronic health problem.
11.3.2 Examination, treatment and/or admission or stay at a hospital that was planned before the trip was booked.
11.3.3 Planned surgeries/procedures and illnesses or complications resulting from such surgeries/procedures.
11.4 Cancellation insurance cannot be purchased for group booking.
12. PERSONAL INFORMATION
12.1 NT AB is responsible for the personal information that is collected in conjunction with the booking of camping sites, hard surface accommodations and other mediated accommodations. Nordic Travel i Sverige AB (NT AB) is also responsible for the personal information that is collected for the cancellation insurance as well as accommodations in hotels, holiday villages, B & B’s and similar as well as private accommodations.
12.2 NT AB collect and handle personal information that you provide NT AB with. Personal information that will be handled include, but is not limited to, name, birth date, gender, address, e-mail address and phone number. We might also handle information registered in conjunction with a booking, such as age and special dietary requests.
12.3 The purpose of handling personal information.
12.3.1 NT AB will process personal information about individuals for whom bookings are made to be able to fulfil our obligations to the Booker and other participants regarding bookings of camping sites and other accommodations. Personal information might also be used by NT AB to fulfil its legal obligations, including those related to security.
12.4 Nordic Travel i Sverige AB can be reached at: firstname.lastname@example.org or by phone: +46 (0)8-409 06 48.
12.5 Note that you can refuse to provide personal information. But is often not possible for NT AB us to provide you with the product and/or service you have ordered unless you provide your personal information.
12.6 Your personal information might also be handled so that NT AB can fulfil obligations according to accountancy laws and other legal obligations, including those related to security. Handling might also include information about communication between you and NT, including questions and complaints.
12.7 Your personal information might also be used for our market and client analysis, risk management and statistics, to give you better travel offers and service. Unless you object to it in writing NT AB can also use your personal information to provide offers about services and/or products from NT AB. You have the right to decline to receive further offers.
In order to be able to connect a competitor with his or her international or Swedish ranking, those competitors who have an account with the Swedish Orienteering Federation’s registration system Eventor will have their O-Ringen registrations connected to their Eventor accounts. These competitors will have their Eventor-IDs and dates of birth saved by O-Ringen. Details such as name, gender, birth year, city of residence, club the participant competes for, and the participant’s results; as well as photographs or television clips containing the participant’s likeness may be published on television, internet, or in newspapers, and used in O-Ringen activities. For cancellation insurance personal information is gathered to be able to process a refund request. NT AB employees who work at the call centre division and who need to see the doctor’s note to process a refund will have access to the doctor’s note. The doctor’s note will only be kept for the duration of time necessary for the processing of a refund claim. Thereafter, it will be destroyed. Personal details will not be transferred to a third country.
Storing personal information
12.8 Personal information will be stored for bookkeeping reasons for a period of seven (7) years. If consent is given to follow up and develop O-Ringen in the subsequent years, then personal details will be saved for five (5) years. Providing consent to newsletter and magazine functions as a subscription until consent is withdrawn. Information related to the insurance Motionsloppsförsäkring as well as information about health conditions, such as need for special maps or a pusher to complete the race, is only stored after the event for bookkeeping reasons. Details such as name, club, and results (start times, punching times, places, etc.) will be saved for statistical purposes and will be searchable on the internet. Those competitors who have had their registrations connected with Eventor will also have their Eventor-IDs and birth dates saved. Those competitors’ results will also be searchable in other systems within Swedish orienteering that are connected to Eventor.
12.9 Read more about how Nordic Travel i Sverige AB handle, process and store personal information in the NT AB integrity policy: https://nordictravel.se/integritetspolicy/
Who might handle your personal information?
12.10 Employees of NT AB as well as by partners of the NT-concern within the tourism business, for example hotels, holiday villages, B&B’s and local cooperation partners as well as suppliers of administrative and systems services to the NT-concern.
12.11 Personal information will not be provided to a third country. A Booker whose personal details have been collected has the right to request information about which of his or her personal details O-Ringen AB and NT AB have in their possession.
12.12 The Booker also has the right to request a correction of incorrect personal details and the right to request a deletion of personal details. The Booker has the right to block and oppose the use of personal details.
12.13 For O-Ringen AB and NT AB to fulfil its obligations related to a valid contract related to O-Ringen participation or other booked product/service/cancellation insurance the participants’ personal details need to be processed.
12.14 If the Booker blocks O-Ringen and NT AB from using his or her personal data in such a way that O-Ringen and NT AB can no longer fulfil its contractual obligations to the Booker, then no refund will be issued.
The Booker has the right to submit a complaint to the overseeing authority, Datainspektionen.
271 42 Ystad
Phone: +46 8-409 06 408